<p><span>Refer to the step-by-step guide in your kit. If difficulties persist, contact our customer service for assistance.<br /></span></p>
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What should I do if I'm having trouble collecting a sample?

<p><span>How to</span> perform the test?</p>

<p><span>Depending on the test, fasting or avoiding certain foods and medications may be required. Detailed preparation instructions are provided with each test kit.</span></p>

How do I prepare for the test?

<p>Things to consider <span>before taking the test.</span></p>

<p data-start="221" data-end="376">If you&rsquo;re experiencing specific symptoms and want to understand them better, you can explore our <a href="https://gettested.co.uk/symptom">symptom pages</a> where each symptom is explained in detail.</p>
<p data-start="378" data-end="520">You can also use our <a href="https://gettested.co.uk/health-test-finder">Health Test Finder</a>, an AI-powered tool that guides you to the most suitable test based on your needs. <strong><a href="https://gettested.co.uk/health-test-finder">Find it here</a>.</strong></p>

How do I choose the right test for my requirements?

<p data-start="573" data-end="736">Yes, you can. The order is not linked to the person taking the test, so you may place the order in your own name even if someone else will be submitting the sample.</p>
<p data-start="738" data-end="851">When the person receives the kit, they will be guided to register it using the Test-ID found on the code card inside the box. It is important that the person taking the test registers it under their own name.</p>
<p data-start="853" data-end="877"><strong><a href="https://intercom-help.eu/get-tested/en/articles/304405-can-i-order-a-test-for-someone-else">Read more here</a></strong></p>

Can I order tests on behalf of someone else?

<p><span>You can pay safely and easily with instalments via Qliro, card payment, or mobile payment through Apple Pay or Google Pay. </span><span>Choose the option that suits you best for a simple and secure checkout.</span></p>

What payment methods do you accept?

<p data-start="1208" data-end="1330">We take data security seriously. All personal data is handled in accordance with GDPR and stored on secure EU-based servers. <strong><a href="https://gettested.co.uk/privacy-policy">Read more here</a></strong></p>

How secure is my personal information?

<p>Yes, provided your order has not yet been dispatched, we can assist you with cancelling or amending it. Please contact us using the form or the chat icon in the bottom left corner, and we’ll help you immediately.</p>

Can I cancel or change my order?

<p data-start="1398" data-end="1523">Some tests are not recommended for children or elderly people. You can read more about <a href="https://intercom-help.eu/get-tested/en/articles/302440-testing-children"><strong>age guidelines here</strong></a></p>

Are there any age restrictions for ordering tests?

<p><span>We offer delivery via UPS, DHL and more</span><span>. The available options will be displayed at checkout based on your location.</span></p>

What shipping options do you offer?

<p><span>If you chose delivery to a locker and forgot to collect it, the package will be returned to us. It may take up to 1–3 weeks for us to receive it. Once it arrives, we will log it as returned and refund your payment, unless we have agreed otherwise. <a href="https://intercom-help.eu/get-tested/en/articles/403010-return-test-for-refund-eu-rest-of-the-world"><strong>Read more here</strong></a></span></p>

I forgot to collect my parcel from the locker, what happens now?

<p>Before order</p>

Below are some of the most common questions our customers have asked us! If you have a question that isn’t answered in our FAQs then please contact us.

<p><span>Frequently Asked Questions</span></p>

<p>Simply follow the instructions included with your test kit&mdash;whether it&rsquo;s for blood, saliva, urine, or stool&mdash;collect your sample, and send it back to us for analysis.<br /><br />Instructions can also be found online on this link: <a href="https://instructions.gettested.io/">https://instructions.gettested.io/</a></p>

How do I use the home test kits?

<p>Your test results will be available online within 5-15 working days after we receive your sample, securely accessible through your personal login on our website.</p>

When will I receive my results?

<p>Yes, purchasing multiple tests together qualifies you for discounts, providing a cost-effective way to perform comprehensive health assessments.</p>

Are there discounts for multiple tests?

<p>Our tests are performed by accredited laboratories that adhere to EN ISO 15189 and ISO 13485 standards, guaranteeing reliable and high-quality results.</p>

How reliable are the test results?

<p>Rapid tests provide instant results (similar to a COVID test), while lab tests are collected at home and then sent to a laboratory for analysis. Rapid tests often give a yes/no result, whereas lab tests typically provide exact numerical values. Many tests, such as Diabetes HbA1c, PSA, or Iron Deficiency, are available in both rapid and lab formats.</p>

What is the difference between rapid and lab tests?

<p>Consult with a healthcare provider for a detailed interpretation of your results and personalized advice. Additionally, we offer guidance and support to help you understand your results and plan your next steps toward better health.</p>

What steps should I take after getting my results?

<p>Registering your test ID guarantees the security and accuracy of your results by securely linking your sample to your personal account for confidential and precise reporting.</p>

Why is test ID registration important?

<div class="font-medium editor__article__view__summary"><b style="font-size: 1.5em; letter-spacing: 0px;">Same-Day Dispatch</b></div>
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<p>All orders placed before <b>14:00 (Monday to Friday)</b> are packed and dispatched the same day.</p>
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<p>Deliveries are made <b>Monday to Saturday</b>, excluding public holidays.</p>
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<p>Your order is shipped from our warehouse in <b>London</b> by road transport.</p>
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<p>Tracked 48 or a similar service, depending on your location.</p>
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<p>Priority service (typically Tracked 24 or faster)</p>
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Shipping & Delivery Information

<p>Home Page</p>

<p>Have a Q<span>uestion?</span> Find Answers Here</p>

<p>We are here to assist you with any questions, concerns, comments that you may have. Please also check <a href="#faqs_below">FAQ below</a>.</p>

<p><span>Contact </span>us</p>

FAQ - Know all about our lab tests online -  - GetTested

FAQ - Know all about our lab tests online - 

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Get the answers to your questions about our at home lab tests, to check your health the right way at an ISO-certified lab

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Health tests online - More than 150 tests done from home

Rapid tests provide results within minutes. At GetTested, we offer rapid tests for self-testing at home and rapid point-of-care tests for professional use in healthcare settings.

A professional rapid test is a point-of-care test intended for use in healthcare settings. It provides quick, clear results on site and must be performed and interpreted by trained personnel.

Rapid tests - Professional use

A self test is a rapid test designed to be used at home. You collect your own sample and read the result visually within minutes, following the instructions in the kit.

Rapid tests - Self test

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By providing the most comprehensive, physician-designed laboratory tests available, we enable health-conscious individuals to take control of their health. Combined with our unique in-depth research, analysis, and coaching, people will live vibrantly and achieve success in health.

GetTested offers a wide range of diagnostic tests, with or without a physician's approval, empowering you to take control of your healthcare costs and monitor your overall health. Our affiliation with leading, fully accredited, ISO-certified medical reference laboratories in the region ensures the highest quality testing and accurate outcomes.

If you need guidance on which test to choose, please check out our symptom guide. Click on the issue you'd like to read more about from a functional medicine perspective to see which tests we recommend. You are also welcome to contact us by email or chat.

 We have sent the order details to your email. If you have some questions, please feel free to contact us.

Stay updated on your order every step of the way. Our seamless tracking system lets you check the status of your order from the moment it's placed until it arrives at your doorstep. Whether you're waiting for a product or a test result, you can monitor progress in real-time, ensuring you're always in the loop. Need more details? View your lab report status directly from your account to get timely updates. We're here to keep you informed and in control, every step of the way.